DCRS Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Privacy Policy

This Privacy Notice has been updated on 25^th May 2018.

Summary

All DCRS companies are committed to protecting your privacy and will process your personal data only in accordance with relevant data protection legislation and good data processing practice.

We at DCRS collect and use your personal data (e.g. your name, email address and telephone number) for various reasons such as to provide you with our services and to enhance and personalize your customer experience. In this Privacy Notice, we tell you about DCRS personal data processing in general and provide information on how we use personal data about you in specific situations such as for marketing, when you apply for a job at DCRS, when you enter a contract with DCRS and when you visit the dcrs.co.uk website or functions linked to the website.

You can find more detailed information about how DCRS processes personal data on the following topics by viewing our Marketing Privacy Policy.

Why do we process your personal data?

We may collect personal data on you for a variety of reasons. For more information on a specific type of data processing, please look to the topic specific privacy notices listed above, such as our marketing privacy notice. What all personal data processing by DCRS has in common is that the data processing is necessary in order for DCRS to carry out its rights or obligations related to you. For example, if you are a customer, by collecting your personal data we may aim to provide you with the services you have requested; develop, enhance and personalize your customer experience; maintain and develop our customer relationship with you; and communicate with you more efficiently.

What kind of information do we collect about you?

We primarily collect personal data directly from you. You may provide us data for example by contacting us, or providing feedback, registering as a user of our services, applying for a job, subscribing to our newsletters or other material, commenting on or discussing any content on the Website, or downloading material.

The types of personal data we collect on you typically include information such as:

• Your identification and contact details, such as your name, company, email address and telephone number;
• Financial information when applying for an account with us
• Information on the customer relationship, such as communication preferences, your product interests and the use of DCRS products and services;

It is always up to you whether you want to give personal data to us. If you choose not to do so, please note that we might not be able to carry out an action you have requested. We may not be able to, for example, register you as a user, consider your job application, or provide you with our products or services.

How do we use the information about you?

How we use information about you depends on why the information was originally collected. To give you an idea of how we process personal data, we have included some examples below. For more detailed information, please see our topic-specific privacy notices.

In general, we tend to use your personal data especially for the following purposes: 

• to sell products and services to you;
• to deliver goods or services to you;
• to provide customer support for sold goods or services;
• to conduct surveys
• to secure and optimise the website experience;
• to provide marketing communication;
• to carry out the recruitment process; or
• to otherwise enable us to fulfil our legal and contractual obligations

Do we share information on you to others? 

We use third parties, such as service providers, to contact and process personal data on our behalf.

In order to protect your privacy, we require that all our service providers keep the personal data we provide them confidential and adequately secure. They are also required to abide by data processing agreements and applicable data protection legislation.

How long do we store information on you?

We store personal data only as long as is necessary to fulfil our rights and obligations related to your contract and the life of the product / service provided. These rights and obligations vary from one processing situation to another. Once personal data is no longer necessary, we delete it or anonymise it as soon as possible.

What are cookies and how are they used on this website?

We use cookies on the Website to improve the Website’s functionality and to obtain information regarding visits to the Website.

Cookies are small text files stored on your computer’s hard drive which allow your computer to be recognized by the Website. We may use either cookies which save a file on your computer permanently (permanent cookies) or cookies which disappear when your browser is closed (session cookies).

With the help of cookies, we may collect information about, for example, your computer, IP address, operating system and browser type. This information generally includes data which does not allow individual identification of information relating to a specific user. If, however, we hold personal data about you, information collected by the use of cookies may be combined with such data.

Information gathered by cookies is used for statistical and analytical purposes such as maintaining statistics regarding the use of the Website, to conduct surveys in order to improve the Website and/or DCRS other products and services, to determine which parts of the Website are most popular, to provide information to third parties so that appropriate advertising may be directed to you, and to optimize the use of the Website. Cookies are also used to recognise you when you return to the Website in order to, for example, provide you with information related to your own interests.

We use third party tools on this Website to enable features such as social media sharing. In some cases, these third-party tools will place a cookie on your computer and use tracking technology for the purpose of personalizing your experience or targeting advertising. These third-party cookies may include, among others, Google Analytics and Hot Jar. Please refer to the privacy notices of each cookie provider for more information on their privacy practices.

You may choose to refuse cookies and delete cookies by using the settings and features of your browser.

How do we protect information on you?

DCRS uses robust measures to protect the personal data it holds. These measures include guidelines, procedures and protections meant to limit third party access to the data, but also measures taken in order to limit our own personnel’s and service providers’ access to data they do not need in their tasks. In case you wish to learn more about our security measures, you can contact our office.

What are your rights related to personal data processing?

As a registered DCRS customer, you may access and amend your contact details and other profile information at any time by contacting us at sales@dcrs.co.uk.

You have the right to access the personal data we have collected on you and request that we erase or rectify any erroneous, unnecessary, incomplete or obsolete personal data. In addition, you have the right to withdraw your consent to or otherwise opt-out of the collection of location data and/or direct marketing.

You may use the rights described above and/or express any concern you might have about our use of your personal data by contacting our office via the contact details provided below in the section titled “How to contact us?”.

We will do our best to resolve any issue you might have related to our processing of your data. However, if you are not satisfied with our answers or actions, you may always turn to the ICO.

What to understand before clicking links to third party websites?

The Website may contain links to third party websites. Please note that DCRS is not responsible for the privacy practices or contents of any such third-party website. Since this Privacy Notice only applies to this Website, you should read the privacy notices of websites when you open them. We will not sell, distribute or lease your personal information to third parties.

Can this Privacy Notice be changed?

We may update this Privacy Notice at any time without expressly notifying you of such changes. The up-to-date version of the Privacy Notice can always be found on this Website.

How to contact us?

If you have any questions or requests regarding this Privacy Notice or the personal data we at DCRS hold about you, please contact our office:

By email at sales@dcrs.co.uk

By calling us 0800 043 2688

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.